Service Policy & Warranty

Last updated: August 27, 2026

Ludicrous Customs is an automotive customization shop offering interior lighting, window tint, paint protection film, vinyl wraps, and cosmetic installs. This page explains how we book and price jobs, what's covered under our workmanship warranty, and what to expect after your install. Please read it before booking — placing a deposit means you agree to these terms.

Booking, Deposits & Payment

Every service is booked with a non-refundable deposit, shown on each product listing. The deposit reserves your appointment slot and covers material ordering; the remaining balance is due on the day of service once the work is complete and you've inspected it. We accept the payment methods listed at checkout. Final pricing may vary from the listed package if your vehicle's size, condition, or requested customization changes the scope of work — we'll always confirm any change in price with you before proceeding.

Cancellations & Rescheduling

We understand plans change. You can reschedule your appointment at no charge with at least 24 hours' notice. Cancellations or no-shows with less than 24 hours' notice forfeit the deposit, since materials are often ordered specifically for your vehicle. If we need to reschedule your appointment, we'll notify you as early as possible and your deposit carries over with no penalty.

Our Workmanship Warranty

All installation work performed by Ludicrous Customs is backed by a workmanship warranty ranging from 3 months to lifetime coverage from the date of service, with the exact length depending on which service you had done (see the breakdown below). This covers defects that result from installation error — for example, film lifting at the edges, wrap seams separating, or lighting components that fail due to how they were installed. If something isn't right because of how we did the job, we'll make it right at no cost to you: repair, reinstall, or refinish the affected area.

Materials and products themselves (film, vinyl, LED components, fiber optic kits) are also covered by their manufacturers' warranties where applicable; we'll help you file a manufacturer claim if a product itself is defective outside of our workmanship warranty.

Service-Specific Warranty Notes

  • Starlight Headliner (fiber optic star installs): 3-year workmanship warranty covering star or fiber connections that fail due to installation. Individual star dimming from normal aging is not covered after the warranty period.
  • Ambient Lighting: 3-year workmanship warranty on wiring, connections, and mounting. Electrical components themselves carry their manufacturer's warranty against defects.
  • Window Tint: Lifetime workmanship warranty against improper installation (bubbling, peeling, or edge lifting caused by application). Film defects such as discoloration or delamination are covered separately under the film manufacturer's warranty.
  • Paint Protection Film (PPF): 3-year workmanship warranty on installation (edge lifting, bubbling, misalignment). The PPF material itself carries the manufacturer's warranty against yellowing, cracking, or staining when properly maintained.
  • Vinyl Wraps: 2-year workmanship warranty on installation (seam separation, edge lifting, bubbling due to application). Vinyl material defects are covered under the manufacturer's warranty.
  • Cosmetic Installs (badge deletes, trim, lighting upgrades): 3-month workmanship warranty covering secure mounting and fitment of installed components.

What's Not Covered

Our warranty covers the quality of our installation work. It does not cover:

  • Damage from accidents, collisions, vandalism, or improper use after installation
  • Damage from automated car washes, pressure washers, or improper cleaning products used before the recommended cure time
  • Normal wear and tear, fading, or aging of materials over time
  • Modifications, removal, or repair attempted by anyone other than Ludicrous Customs
  • Pre-existing paint, trim, or interior damage present before service
  • Damage caused by extreme weather, environmental exposure, or acts of nature

Care Instructions

To keep your warranty valid and get the best results from your install, avoid automated car washes and pressure washing directly on treated areas for at least 7 days after service, use pH-neutral cleaning products, and avoid picking at or peeling any edges. Specific aftercare instructions will be provided at pickup for your particular service.

How to File a Warranty Claim

If you notice an issue you believe is covered under our workmanship warranty, contact us as soon as possible at customludicrous@gmail.com with your name, the service performed, the date of install, and photos of the issue. We'll get back to you promptly to schedule an inspection and, if the claim is valid, a repair at no charge.

Questions

If anything on this page is unclear, reach out to us at customludicrous@gmail.com before booking. We're happy to walk through pricing, warranty coverage, or scheduling for your specific vehicle.